Client Experience Administrator
About us
Foster Denovo currently boast over 120 Financial Advisers supported by around 300 employees across eight Foster Denovo offices throughout the UK. We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees.
Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations. It also means that our people care about our reputation and brand. And as such, we aim to delight every client we come into contact with.
When you join the Foster Denovo family, you benefit from our enviable reputation and years of industry experience. In everything we do, we’re driven by a firm set of core values, and our friendly, stakeholder culture has been praised by employees, clients and partners alike.
Foster Denovo are also proud to hold the platinum investors in people accreditation which shows a clear commitment to the people who make us an employer of choice.
Purpose of the job:
The role holder will be responsible for monitoring the delivery of our review service to all relevant clients. The role will include monthly reporting of clients due for review, checking that the relevant paperwork is uploaded to Intelligent office, and providing the relevant monthly reports to our Compliance Department regarding outstanding reviews.
In addition the role holder will be required to complete project work to ensure that Foster Denovo continues to maintain the delivery of annual reviews to clients.
Reporting directly to the Compliance Review Manager, the role holder will work within the Compliance Team.
Job summary:
- You will be responsible for reviewing all completed annual review meetings and verifying the relevant documents to finalise each review.
- You will collaborate with all departments at Foster Denovo. Additionally, you will be responsible for following up and sending reminders to all Partners regarding any overdue review documents.
- We monitor over 5000 review clients
Key skills and personal attributes:
- To provide a friendly and efficient service to all Partners and Dedicated Support staff.
- To assist with the maintenance of the company’s office record-keeping systems
- To produce and circulate the monthly client review report to Partners within the agreed timescales.
- Support our Partners with updating their review details in Intelligent Office as required.
- Compliance check and process all completed reviews, in accordance with company procedures and within agreed timescales.
- Maintain the central client review record.
- Take responsibility for chasing outstanding reviews in agreed timescales.
- Produce monthly MI for the Compliance Review Manager regarding overdue reviews.
- Undertake any other duties commensurate with your grade, skills and experience.
- To participate in appropriate company and departmental training, competence and development initiatives.
- To participate in appropriate company and departmental training, competence and development initiatives.
What we offer you:
Foster Denovo has an open, mutually supportive, knowledge-sharing culture. It’s a culture that has created the space to think differently for the benefit of our clients.
Our benefits package includes:
- 25 days holiday (increasing by an additional day per annum up to 30 days)
- Discretionary bonus
- Foster Denovo will match your personal pension contribution up to a maximum of 7.5%
- Life assurance of up to 4 x your salary;
- Income protection of 75% of your basic salary in the event of long term sickness
- Employees can use our financial advisers within the company for any financial advice or knowledge
- Interest free season tickets loans, eye care and childcare vouchers.
- Shopping discounts benefits portal (discounts on holiday, gym and high street retailers)
- Locations
- Weybridge
- Remote status
- Hybrid
About Foster Denovo
We are a multi-award-winning national firm of financial advisers, established in 2005. Our expertise lies in providing specialist financial advice, services, and investment solutions for individuals, families, businesses, and charities. With over 30 prestigious industry awards and Platinum accreditation from Investors in People, we are proud to be recognised at the highest level.
At Foster Denovo, our focus is always on people. We strive to meet every need and viewpoint, whether personal or corporate. This commitment to excellence has earned us an enviable reputation among businesses, partners, employees, and clients alike.
Client Experience Administrator
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